Welcome to DELIHURRY. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these Terms and Conditions.

1. ELIGIBILITY

You must be at least 18 years old and capable of entering into legally binding agreements to use our services.

By using our platform, you represent and warrant that:

• You are at least 18 years of age.
• The information provided by you is accurate and complete.
• You will comply with all applicable laws and regulations.

2. ACCOUNT REGISTRATION

To place orders, you may be required to create an account.

You agree to:

• Provide accurate and updated information.
• Maintain the confidentiality of your login credentials.
• Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts found to contain false or misleading information.

3. SERVICES

DELIHURRY operates a hyperlocal online grocery marketplace that enables customers to purchase groceries and household products from nearby stores.

We act as a facilitator between customers, vendors, and delivery partners.

Product availability may vary depending on location and vendor inventory.

4. ORDER PLACEMENT

When you place an order:

• You agree to pay the displayed price, taxes, delivery charges, and other applicable fees.
• Orders are subject to acceptance and availability.
• We reserve the right to cancel or reject orders at our discretion.

You will receive confirmation once your order is successfully placed.

5. PRICING AND PAYMENTS

All prices displayed are subject to change without prior notice.

Payments may be made through:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

Payments are processed through secure third-party payment providers.

6. DELIVERY

Delivery times are estimates and may vary due to:

• Traffic conditions
• Weather conditions
• Vendor availability
• Unexpected operational issues

We shall not be liable for delays beyond our reasonable control.

Customers must ensure someone is available at the delivery location to receive the order.

7. CANCELLATION AND REFUNDS

Customer Cancellation

Orders may be cancelled before they are processed by the vendor.

Vendor or Platform Cancellation

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Operational limitations

Refunds, where applicable, will be processed according to our Refund Policy.

8. PRODUCT INFORMATION

We strive to ensure that product descriptions, images, pricing, and availability are accurate.

However:

• Product packaging may differ from images displayed.
• Certain information may contain errors or omissions.
• We do not guarantee that all product information is completely accurate.

9. USER CONDUCT

You agree not to:

• Violate any applicable laws.
• Use the platform for fraudulent purposes.
• Interfere with platform operations.
• Upload harmful software or malicious code.
• Attempt unauthorized access to any system or account.

Violation of these terms may result in account suspension or termination.

10. INTELLECTUAL PROPERTY

All content available on the platform, including:

• Logos
• Trademarks
• Graphics
• Software
• Text and content

is the property of DELIHURRY or its licensors and is protected by applicable intellectual property laws.

Delihurry facilitates the delivery of orders placed through the Delihurry Platform by engaging independent delivery partners who provide delivery services on a principal-to-principal basis.

11. DELIVERY PARTNERS

For the avoidance of doubt, delivery partners are independent service providers and are not employees, agents, representatives, partners, or joint venture partners of Delihurry, its affiliates, merchants, vendors, or partner stores. Delivery partners retain the freedom to determine when, where, and whether to provide delivery services and are not obligated to provide services exclusively through the Delihurry Platform.

Accordingly, no employer-employee, principal-agent, partnership, or fiduciary relationship exists between Delihurry and any delivery partner. Delivery partners are solely responsible for their actions, conduct, and compliance with applicable laws while providing delivery services. However, Delihurry reserves the right to establish operational, safety, quality, and service standards that delivery partners are required to follow while using the Platform.

Users are expected to treat delivery partners with dignity, courtesy, and respect at all times. Delihurry is committed to promoting a safe, secure, and harassment-free environment for all delivery partners and platform participants.

Any form of abusive, threatening, discriminatory, offensive, unlawful, or inappropriate behavior towards a delivery partner, including but not limited to verbal abuse, physical intimidation, harassment, or sexual harassment, is strictly prohibited.

Delihurry reserves the right, at its sole discretion, to suspend, restrict, or terminate a user's access to the Platform, cancel orders, or take any other appropriate action if the user engages in conduct that is disrespectful, abusive, unlawful, or otherwise inappropriate towards a delivery partner.

The user shall be solely responsible for any consequences arising from such conduct, including any claims, damages, losses, penalties, compensation, legal proceedings, or liabilities resulting from the user's actions towards a delivery partner. Delihurry reserves the right to cooperate with law enforcement authorities and regulatory agencies in relation to any such misconduct.

12. THIRD-PARTY SERVICES

Our platform may contain links to third-party websites and services.

We are not responsible for:

• Third-party content
• Privacy practices
• Products or services offered by third parties

Your use of such services is at your own risk.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, DELIHURRY shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of data
• Service interruptions

Our total liability shall not exceed the amount paid by you for the relevant order.

14. INDEMNIFICATION

You agree to indemnify and hold harmless DELIHURRY, its directors, employees, vendors, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your use of the platform
• Violation of these Terms
• Violation of applicable laws

15. PRIVACY

Your use of the platform is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including:

• Natural disasters
• Government restrictions
• Internet outages
• Labor disputes
• Epidemics or pandemics

17. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time.

Updated terms will become effective upon publication on the website or mobile application.

Continued use of the platform constitutes acceptance of the revised Terms.

18. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State].

19. CONTACT US

DELIHURRY

Address: No.61, Manasa Prakrithi Building, Sahakarnagar Main Rd, above Indus Ind Bank, G Block, Sahakar Nagar, Byatarayanapura, Bengaluru, Karnataka 560092

Email: support@delihurry.com

Phone: +919908111301